Securities and Exchange Commission

Gonzales 08:26 AM, Apr 26, 2021

April 26, 2021

Dear Leorie,

Thank you for your request dated Apr 24, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Harrasment from an online lending company.

We received your request on Apr 24, 2021 and will respond on or before May 14, 2021 01:16:39 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster02202018193000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy03MDk4OTQ1NDk3NDUM, for request with ticket number #SEC-709894549745.

Thank you.

Respectfully,

Isma Gonzales
FOI Officer

Gumtang- Remalante 10:33 PM, Apr 27, 2021

April 27, 2021

Dear Leorie Palma,

Greetings!

Thank you for your request dated Apr 24, 2021 01:16:39 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Harrasment from an online lending company.

Response to Request

For violations on the laws, rules and regulations of enforced by the Securities and Exchange Commission,  we advise you to file a formal complaint before the Commission. 
 
1. To File a Formal Complaint Against a Lending or Financing Company
Refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/

2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any); and
c. valid government-issued ID.

3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.

4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph:
 COMPLETE NAME_RESPONDENT COMPANY_SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer