Requested from SEC by M. Salmorin at 02:06 PM on
Jun 26, 2022.
Purpose: Report harrassment by OLP PH
Report unfair debt collection practices of OLP PH
Date of Coverage: 06/19/2022 - 06/26/2022
Tracking no: #SEC-719310946715
Salmorin 02:06 PM, Jun 26, 2022
I have an online loan with OLP PH to mature on 19 June 2022.
I paid in advance on 06 June 2022. Dragonpay sent an email confirmation of the payment
On 19 June 2022 I received sms, calls and emails asking for payment of my loan. I replied the email sending copy of the email confirmation of Dragonpay. They replied acknowledging my advance payment. I also answered some calls telling them I have paid already.
However, since 20 June until today I received emails and numerous calls asking for payment.
I still reply the email and calls. I would remind them again of my payment.
I
Gonzales 08:34 AM, Jun 27, 2022
June 27, 2022
Dear Maryrose,
Thank you for your request dated Jun 26, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for UNFAIR PRACTICES OF OLP PH.
We received your request on Jun 26, 2022 and will respond on or before Jul 15, 2022 02:06:30 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo08072019-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy03MTkzMTA5NDY3MTUM, for request with ticket number #SEC-719310946715.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Salmorin 09:07 AM, Jun 27, 2022
Good morning.
Attached herein are screenshots of email
and fb messenger correspondence and payment confirmation all related to my complaint.
Thank you and more power.
Gumtang- Remalante 10:07 AM, Jun 27, 2022
June 27, 2022
Dear Maryrose Salmorin,
Greetings!
Thank you for your request dated Jun 26, 2022 02:06:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for UNFAIR PRACTICES OF OLP PH.
Response to Request
To know more about the specific issues you have raised in your request, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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