Requested from SEC by E. Hipolito at 01:51 PM on
Jul 04, 2023.
Purpose: Removal of Information and Refund of Lost Downpayment
Date of Coverage: 07/04/2023 - 07/04/2023
Tracking no: #SEC-825829646268
Hipolito 01:51 PM, Jul 04, 2023
I would like to report a online lending app called MocaMoca. The collection agency of this app kept harassing my aunt into finding out my personal information including my contacts.
The downpayments that I've paid through GCash on PAYSO (from Pay Bills) amounting to 1,230 in June 05, 2023, and then 980 in June 09, 2023, to pay off my 3,030, which the remaining amount that I'm supposed to pay on my next downpayment will be 820; but they scammed me and resetted the amount to 2,890. I would like to remove my personal information I provided to MocaMoca and get a refund for my downpayment.
Gonzales 04:52 PM, Jul 04, 2023
July 4, 2023
Dear Edison Jett,
Thank you for your request dated Jul 04, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for MocaMoca Scam.
We received your request on Jul 04, 2023 and will respond on or before Jul 25, 2023 01:51:40 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy04MjU4Mjk2NDYyNjgM, for request with ticket number #SEC-825829646268.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Hipolito 05:34 PM, Jul 25, 2023
Good afternoon,
Has there been any news regarding to my request?
Hipolito 12:07 PM, Aug 10, 2023
Good morning.
I have been waiting for a month about this problem, and there's no update. What happened?
Quimio 02:48 PM, Sep 05, 2023
September 5, 2023
Dear Edison Jett Hipolito,
Greetings!
Thank you for your request dated Jul 04, 2023 01:51:40 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for MocaMoca Scam.
Response to Request
To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.
Please read and follow the instructions carefully to avoid the outright dismissal of your complaint.
In sending the complaint form to flcd_complaints@sec.gov.ph via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION).
2. To verify Lending Companies, Financing Companies and Online Lending Platforms
For a list of registered lending and financing companies, follow these links:
a. Registered Lending Companies
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/
b. Registered Financing Companies
http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/
For a list of recorded online lending platforms of lending and financing companies, please refer to this link:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/
3. For more information on Lending and Financing Companies
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Thank you
Atty. Kenneth Joy A. Quimio
Asst. Director
Financing and Lending Division
SEC
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