Requested from SEC by A. Aparici at 03:07 PM on
Oct 11, 2021.
Purpose: File formal complaint against abusive lending app Happy Pera2
Date of Coverage: 10/01/2021 - 10/11/2021
Tracking no: #SEC-841958499227
Aparici 03:07 PM, Oct 11, 2021
I would like to request to confirm the lending license of the company with Happy Pera 2 online app. As a citizen that is striving in this pandemic situation we have no choice but to try some lending app to make ends meet. I blindly go with an app with a high interest rate from applying for an 8k loan that I only get more or less 5k. I reached out with them for delayed payment but still the creditor threatened to take negative actions and called/texted abusive remarks. Please take necessary sanctions against this abusive company Happy Pera 2.
Infante 04:09 PM, Oct 11, 2021
October 11, 2021
Dear Ann Chryzel,
Thank you for your request dated Oct 11, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for File formal complaint against abusive lending app Happy Pera2.
We received your request on Oct 11, 2021 and will respond on or before Nov 01, 2021 03:07:03 PM, in accordance with the Executive Order's implementing rules and regulations. Meanwhile, you may want to visit our website containing the Advisories, Notices, other updates, and the procedures for filing complaints concerning lending companies (https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/).
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy04NDE5NTg0OTkyMjcM, for request with ticket number #SEC-841958499227.
Thank you.
Respectfully,
Violeta Infante
FOI Officer
Gumtang- Remalante 10:25 PM, Oct 12, 2021
October 12, 2021
Dear Ann Chryzel Aparici,
Greetings!
Thank you for your request dated Oct 11, 2021 03:07:03 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for File formal complaint against abusive lending app Happy Pera2.
Response to Request
Please be informed that Happypera2 is the registered online lending platform of Royal Yohoo Lending Investors Corporations, with SEC Registration No. CS201906145 and Certificate of Authority to Operate as a Lending Company (CA) No. 2940.
For more information on the list of Online Lending Platforms, please click the link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-registered-online-lending-platforms/
As for your allegations on possible violation of the SEC Memorandum Circular No. 18, series of 2019, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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