Securities and Exchange Commission

Infante 07:59 PM, Nov 07, 2021

November 7, 2021

Dear Ms. Olarve,

Thank you for your request dated Nov 06, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch regarding Online Lending App Agents' Harassments thru Text and Calls.

We received your request on Nov 06, 2021 and will respond on or before Nov 26, 2021 10:38:14 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10032017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy05MzcxMTg5Nzc4ODcM, for request with ticket number #SEC-937118977887.

Thank you.

Respectfully,

Violeta Infante
FOI Officer

Gumtang- Remalante 11:46 AM, Nov 11, 2021

November 11, 2021

Dear arjuana olarve,

Greetings!

Thank you for your request dated Nov 06, 2021 10:38:14 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Online Lending App agents Harassments thru Text and Calls.

Response to Request

Dear Ms. Cherry Mamugay

Upon reading your complaint, it may indicate possible violation of the SEC Memorandum Circular No. 18, series of 2019, or the Prohibition on Unfair Collection Practices. In this regard, you may file a formal complaint with us by following the instructions below:
 
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx

2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.

3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.

4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
 
5. Submit one complaint form per respondent company.
 
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
 

As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:

MR. RAYMUND LIBORO
Privacy Commissioner and Chairman
 
Address: 5th Floor Delegation Building, PICC
Complex, Roxas Boulevard
E-mail:  complaints@privacy.gov.ph
 
NPC Trunk line No: 8234-2228
For complaints– press 114


Respectfully,

Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer