Requested from SEC by J. Morit at 10:37 PM on
Feb 22, 2022.
Purpose: Harassment, Shaming, Invasion of privacy through social media and unauthorized use of personal data.
Date of Coverage: 02/22/2022 - 02/22/2022
Tracking no: #SEC-018542634394
Morit 10:37 PM, Feb 22, 2022
Hi I would like to request regarding about the Online Lending App Loan Network.
I received a message through my Facebook account. A Collector named Pia Soriano from Loan Network under Philippine Microdot Financing Corp. created a group chat with my family members and friends and send a photo of me. Also this certain collector threatens me that my account on Facebook will go viral. This company is SEC Registered but the name of the online lending app is not included on the list (Loan Network). Their Registration Number is CS201907350 but on the list does not include the name of Loan Network.
Infante 10:46 AM, Feb 23, 2022
February 23, 2022
Dear Jenelyn,
Thank you for your request dated Feb 22, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Harassment from an Online Lending (Loan Network) under Philippine Microdot Financing Corp..
We received your request on Feb 22, 2022 and will respond on or before Mar 15, 2022 10:37:28 PM, in accordance with the Executive Order's implementing rules and regulations. Meanwhile, you may want to visit our website containing the Advisories, Notices, other updates, and the procedures for filing complaints concerning lending companies:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/); and,
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy0wMTg1NDI2MzQzOTQM, for request with ticket number #SEC-018542634394.
Thank you.
Respectfully,
Violeta Infante
FOI Officer
Morit 03:54 PM, Feb 23, 2022
Thank you for accepting my request. This said collector has been harassing my family member and friends up to this day. I was trying send a message through your FB messenger I was not getting any response. This said collector is from the Loan Network affiliated. When I check on your records the registration number they you to file a license this Loan Network Online is not on your list. I have messages on my FB messenger that she kept on harassing everyone. My cousin is already affected and could not work properly. She is a private person. The name of the person is Pia Soriano her Id number on Facebook is pia.soriano23. I also think that they hack my account since all of my friends list are on private. But they were able to still create a group chat with my family members and friends even though I had my account private. I'm asking for your assistance to help about this Loan Network. The registration number they used as an Online Lending is through SEC is CS201907350. Kindly help us.
Gumtang- Remalante 10:43 AM, Feb 28, 2022
February 28, 2022
Dear Jenelyn Morit,
Greetings!
Thank you for your request dated Feb 22, 2022 10:37:28 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Harassment from an Online Lending (Loan Network) under Philippine Microdot Financing Corp..
Response to Request
Please take note that the Commission is already taking the necessary actions against complaints filed against companies that is under its regulatory supervision.
Also, your FOI request may indicate possible violation of the SEC Memorandum Circular No. 18, series of 2019, on the Prohibition on Unfair Collection Practices. In this regard, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC.
3. Indicate the following personal information of the complainant in the complaint form: a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of Republic Act No. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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