Requested from SEC by J. Santiago at 06:05 PM on
Mar 03, 2022.
Purpose: To close all the allegations of me and stop the harrasments and death threats
Date of Coverage: 02/21/2022 - 03/03/2022
Tracking no: #SEC-034298461039
Santiago 06:05 PM, Mar 03, 2022
Hi i would like to make request of the following regarding this online lending apps;
1) they accused me that i have outstanding balance in their system even tho i got any money from them.
2) they send me death threaths and harassing me on all of my contacts from my phone book which they invade without me knowing it.
3) they took my details and harrass me in social NETWORKING SITE ( facebook) and accused me for being a scammer, estafador, and a thief
4) they said that they will file a report in our baranggay but they didnt show up.
Infante 06:07 PM, Mar 03, 2022
March 3, 2022
Dear Jannah Mariella,
Thank you for your request dated Mar 03, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Harrasments and death threaths of online lending apps.
We received your request on Mar 03, 2022 and will respond on or before Mar 24, 2022 06:05:12 PM, in accordance with the Executive Order's implementing rules and regulations. In the meantime, kindly visit our website to be informed of the Advisories, Notices, other updates, and the procedures for filing complaints concerning lending companies:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/); and,
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy0wMzQyOTg0NjEwMzkM, for request with ticket number #SEC-034298461039.
Thank you.
Respectfully,
Violeta Infante
FOI Officer
Santiago 12:21 AM, Mar 04, 2022
Thank you and have a blessed day.
Gumtang- Remalante 05:18 PM, Mar 07, 2022
March 7, 2022
Dear Jannah mariella Santiago,
Greetings!
Thank you for your request dated Mar 03, 2022 06:05:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Harrasments and death threaths of online lending apps.
Response to Request
In order to find out more about your complaint to help us identify the company you are referring to in your FOI request, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC.
3. Indicate the following personal information of the complainant in the complaint form: a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of Republic Act No. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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