Requested from SEC by J. Agustin at 02:37 PM on
Jul 28, 2023.
Purpose: Retrieving my deposited amount and investigate the loan processing of this company
Date of Coverage: 07/26/2023 - 07/28/2023
Tracking no: #SEC-077195449045
Agustin 02:37 PM, Jul 28, 2023
Hi! I would like to request the eligibility of Excellent Era Lending Corporation. Is it legal lending institution? I tried to apply loan on this company and they approved it. Based on the contract as a new borrower I need to deposit a 8% of my loan So I did it. But when it time to withdrawal of loan, you need to deposit again for the otp since the amount I withdrew was wrong. They gave me a guarantee that they will released my loan if I will deposit 2x amount of 8% of my loan to have a new otp. But when I deposited again and its time to withdraw it reflect that my bank account is invalid.
Gonzales 08:31 AM, Aug 01, 2023
August 1, 2023
Dear Jezza,
Thank you for your request dated Jul 28, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Excellent Era Lending Corporation.
We received your request on Jul 28, 2023 and will respond on or before Aug 18, 2023 02:37:09 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11032017100000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy0wNzcxOTU0NDkwNDUM, for request with ticket number #SEC-077195449045.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Quimio 02:04 PM, Sep 05, 2023
September 5, 2023
Dear Jezza Agustin,
Greetings!
Thank you for your request dated Jul 28, 2023 02:37:09 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Excellent Era Lending Corporation.
Response to Request
To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.
Please read and follow the instructions carefully to avoid the outright dismissal of your complaint.
In sending the complaint form to flcd_complaints@sec.gov.ph via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION).
2. To verify Lending Companies, Financing Companies and Online Lending Platforms
For a list of registered lending and financing companies, follow these links:
a. Registered Lending Companies
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/
b. Registered Financing Companies
http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/
For a list of recorded online lending platforms of lending and financing companies, please refer to this link:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/
3. For more information on Lending and Financing Companies
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Thank you
Atty. Kenneth Joy A. Quimio
Asst. Director
Financing and Lending Division
SEC
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