Requested from SEC by M. Dula at 06:03 PM on
Nov 11, 2023.
Purpose: Complaint
Date of Coverage: 10/27/2023 - 11/11/2023
Tracking no: #SEC-111838102086
Dula 06:03 PM, Nov 11, 2023
Hi,
I have a complaint about a lending app called pesoredee and they won't give back my reimbursement on time.
I am writing today because I've paid on time however on my mistake I paid an overpayment. I was supposed to pay Php 1195 not Php 1995. It has been since October 27 and this lending app, PESOREDEE said I should wait until 7-14 days. There's no update until now when they will send my credit and its been my 17th day waiting. I had a confirmation about it yet they said to wait until 24 days. That was very wrong to me. There They told me to wait up to 14 days and now that I waited, the
Dula 06:04 PM, Nov 11, 2023
I have a complaint about a lending app called pesoredee and they won't give back my reimbursement on time. I am writing today because I've paid on time however on my mistake I paid an overpayment. I was supposed to pay Php 1195 not Php 1995. It has been since October 27 and this lending app, PESOREDEE said I should wait until 7-14 days. There's no update until now when they will send my credit and its been my 17th day waiting. I had a confirmation about it yet they said to wait until 24 days. That was very wrong to me. There They told me to wait up to 14 days and now that I waited, they just sent a reply that I should wait further. I strongly believe they won't send it back. I can't wait no more about that. I hard-earned that money and knowing that I paid on time they can't sent it back ont time also! Another is that they will always call me 5 seconds after I click to apply for a loan but for instances like this, they won't even reply to my emails on time and if they will, they will just repeatedly send the same email
Please help me with this. Your feedback is very much appreciated.
Gonzales 08:21 AM, Nov 13, 2023
November 13, 2023
Dear Mary Joy,
Thank you for your request dated Nov 11, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Pesoredee won't give back my overpayment on said time.
We received your request on Nov 11, 2023 and will respond on or before Dec 01, 2023 06:03:25 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10262017200000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy0xMTE4MzgxMDIwODYM, for request with ticket number #SEC-111838102086.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Quimio 08:51 AM, Nov 13, 2023
November 13, 2023
Dear Mary Joy Dula,
Greetings!
Thank you for your request dated Nov 11, 2023 06:03:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Pesoredee won't give back my overpayment on said time.
Response to Request
To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.
Please read and follow the instructions carefully to avoid the outright dismissal of your complaint.
In sending the complaint form to flcd_complaints@sec.gov.ph via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION).
2. To verify Lending Companies, Financing Companies and Online Lending Platforms
For a list of registered lending and financing companies, follow these links:
a. Registered Lending Companies
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/
b. Registered Financing Companies
http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/
For a list of recorded online lending platforms of lending and financing companies, please refer to this link:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/
3. For more information on Lending and Financing Companies
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Pinagiingat ang publiko sa mga nagpapangap na registered Lending o Financing Company na nag-aalok magpautang pero manghihingi muna ng deposito (advance fee) sa borrower.
Pagkatapos makakuha ang “advance fee“ galing sa borrower, ay ibo-block o tatakbuhan na sila ng mga nagpapangap na Lending at Financing Company.
Madalas ang panloloko ay nagaganap sa “Telegram” at iba pang social media platform.
Ang biktima ay isasali sa isang group chat (GC) kasama ang mga nagpapangap na borrowers na nakatanggap ng loan sa tulong ng pekeng Lending o Financing company. Madalas, ang mga makakausap sa GC ay hindi Pilipino o tunog banyaga magsalita.
Ipinapaalala namin na ang mga lehitimong lending o financing company ay hindi humihingi ng deposito, processing fee or advance fees mula sa mga borrowers bago magpautang.
Pinapayuhan ang publiko na maging mapanuri, mapagmatyag at umiwas sa mga ganitong klaseng modus operandi.
Huwag umutang o makipag- transaction sa mga ganitong kumpanya.
Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Thank you.
Sincerely yours,
Atty. Kenneth Joy A. Quimio
Asst. Director
Financing and Lending Division
SEC
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