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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-02-03 00:13:38.837554

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-02-03 08:47:58.040583

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-03-23 16:41:10.318304

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ONLINE LENDING HARASSMENT EVEN IF URE NOURNING FOR THE DEATH AND BANKRUPTCY

Requested from SEC by L. Austria at 12:13 AM on Feb 03, 2023.
Purpose: Personal rights and information
Date of Coverage: 02/03/2023 - 02/03/2023
Tracking no: #SEC-272477282157

Austria 12:13 AM, Feb 03, 2023

This is regards with the online lending app MADALOAN who has an agent thats been very very rude and for not accepting our their mistakes on my request for loan extension as we have death in the family and we have a very good record w them only this time we had a problem they contacted our refernces even not yet end of the day i believed as per familys advice if they will continue doing this its better to just face it legally i have all the evidences against them and i will continue my payment only in front of a govt agency thank u

Gonzales 08:47 AM, Feb 03, 2023

February 3, 2023

Dear Lhord francis,

Thank you for your request dated Feb 03, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for ONLINE LENDING HARASSMENT EVEN IF URE NOURNING FOR THE DEATH AND BANKRUPTCY.

We received your request on Feb 03, 2023 and will respond on or before Feb 24, 2023 12:13:38 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv520190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy0yNzI0NzcyODIxNTcM, for request with ticket number #SEC-272477282157.

Thank you.

Respectfully,

Isma Gonzales
FOI Officer

Ermitaño 04:41 PM, Mar 23, 2023

March 23, 2023

Dear Lhord francis Austria,

Greetings!

Thank you for your request dated Feb 03, 2023 12:13:38 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for ONLINE LENDING HARASSMENT EVEN IF URE NOURNING FOR THE DEATH AND BANKRUPTCY.

Response to Request

To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:

1.      To File a Formal Complaint Against a Lending or Financing Company

Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.

Please read and follow the instructions carefully to avoid the outright dismissal of your complaint.

In sending the complaint form to flcd_complaints@sec.gov.ph via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION).

2.      To verify Lending Companies, Financing Companies and Online Lending Platforms

For a list of registered lending and financing companies, follow these links:

a. Registered Lending Companies

https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/

b. Registered Financing Companies

http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/

For a list of recorded online lending platforms of lending and financing companies, please refer to this link:

https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/

3.      For more information on Lending and Financing Companies

For more information on lending and financing companies, kindly follow this link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/. 

 

Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
 
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Asst. Director Nolivienne Ermitaño
FOI Receiving Officer

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