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  • REQUEST SUBMITTED

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    Date: 2023-12-05 04:56:27.978339

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    Date: 2024-01-29 10:55:11.238605

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Payment Undefined/Contribution Paid via SSS mobile app does not Reflect

Requested from SSS by C. Demerin at 04:56 AM on Dec 05, 2023.
Purpose: For SSS to update my payment contribution.
Date of Coverage: 12/01/2023 - 12/01/2023
Tracking no: #SSS-470927752249

Demerin 04:56 AM, Dec 05, 2023 

Hi, I would like assistance reporting a payment contribution not reflected in my SSS Mobile app. I paid it using my BDO Debit card, my card has been debited from my BDO account but it didn't show up in my SSS mobile app.  Who should I contact about this? 


Thanks,


January 29, 2024

Dear Charmaine Demerin,

Greetings!

Thank you for your request dated Dec 05, 2023 04:56:27 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Payment Undefined/Contribution Paid via SSS mobile app does not Reflect.

Response to your request

Your request is being denied because Freedom of Information (FOI) does not cover inquiries and concerns that disclose member information and details.

To address your concern, you may visit and register in our uSSSap Tayo CRMS Portal at https://crms.sss.gov.ph.

We also want to take this opportunity to remind you to be vigilant and refrain from displaying personal data on public platforms as this may be used in fraudulent activities.

We would also greatly appreciate it if you would take some time to answer our survey to further improve our performance: https://forms.gle/kBfPhnK7DGmNeBAA8.

Thank you very much and stay safe.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to SSS President and CEO Rolando Ledesma Macasaet at opceo@sss.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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