Requested from SSS by J. Arrey at 03:52 PM on
Jul 14, 2021.
Purpose: To settle and continue paying my loan with my new employer
Date of Coverage: 01/01/2021 - 07/01/2021
Tracking no: #SSS-520805592323
Arrey 03:52 PM, Jul 14, 2021
Hi,
Requesting for my updated statement of account of any outstanding loan balance with SSS. I was locked out of my online acct and was trying to get it resolved by sending an e-mail to SSS which I do not get a response up until now. I no longer have an access to my recovery e-mail that's why I have a difficulty with recovering my online SSS acct.
Thank you.
SSS 11:14 AM, Jul 15, 2021
July 15, 2021
Dear Jennifer,
Thank you for your request dated Jul 14, 2021 03:52:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for updated statement of account of any outstanding loan balance with SSS.
We received your request on Jul 14, 2021 03:52:54 PM and will respond on or before Aug 04, 2021 03:52:54 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNTUy01MjA4MDU1OTIzMjMM, for request with ticket number #SSS-520805592323.
Thank you.
Respectfully,
FOI Receiving Officer, SSS
FOI Officer
Ignacio 02:13 PM, Jul 22, 2021
July 22, 2021
Dear Jennifer Arrey,
Greetings!
Thank you for your request dated Jul 14, 2021 03:52:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your request
You asked for updated statement of account of any outstanding loan balance with SSS.
Response to your request
We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve your requested information by accessing your My.SSS account in the SSS website.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Aurora Ignacio
FOI Officer
Arrey 12:41 PM, Jul 23, 2021
Hi,
I understand that the data I'm trying to request is available online, I should have done it that way, if only I have the access to my SSS account. Stated on my the message that I initially sent "I no longer have an access to my SSS account, I got locked out and my e-mail associated to my SSS account belongs to my old employer which obviously I no longer work with" that's why I use FOI to request the data that I needed. Why'd you tagged my request as sucessful tho? I haven't received what I've requested.
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