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  • REQUEST SUBMITTED

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    Date: 2023-10-26 03:13:50.776313

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    Date: 2024-01-31 19:48:55.252710

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The loan was disbursed but not credited to my bank account. My bank account is still active.

Requested from SSS by K. Victorio at 03:13 AM on Oct 26, 2023.
Purpose: To have the loan credited to my account.
Date of Coverage: 10/26/2023 - 10/26/2023
Tracking no: #SSS-871371089211

Victorio 03:13 AM, Oct 26, 2023 

Hi I just want to know on what to do because based on my SSS portal  my salary loan was already disbursed but I did not see the credit to my bank account. My bank account is still active also I did not get any email or text confirmation about the disbursed amount. I need help on this. Thank you :)


January 31, 2024

Dear Kristel Merry Victorio,

Greetings!

Thank you for your request dated Oct 26, 2023 03:13:50 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for The loan was disbursed but not credited to my bank account. My bank account is still active..

Response to your request

Your request is being denied because Freedom of Information (FOI) does not cover inquiries and concerns that disclose member information and details.

To address your concern, you may visit and register in our uSSSap Tayo CRMS Portal at https://crms.sss.gov.ph.

We also want to take this opportunity to remind you to be vigilant and refrain from displaying personal data on public platforms as this may be used in fraudulent activities.

We would also greatly appreciate it if you would take some time to answer our survey to further improve our performance: https://forms.gle/kBfPhnK7DGmNeBAA8.

Thank you very much and stay safe.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to pased@sss.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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