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  • REQUEST SUBMITTED

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    Date: 2021-05-05 18:45:18.052443

  • PROCESSING REQUEST

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    Date: 2021-05-14 14:10:20.171302

  • REQUEST SUCCESSFUL

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    Date: 2021-05-25 10:11:03.340193

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to: onlineserviceassistance@sss.gov.ph

Requested from SSS by J. Lasdoce at 06:45 PM on May 05, 2021.
Purpose: request to reset my sss account in My. SSS
Date of Coverage: 04/06/2021 - 05/03/2021
Tracking no: #SSS-878567548832

Lasdoce 06:45 PM, May 05, 2021 

Good day,

I have a SSS online account but i forgot my userID and password unfortunately. I also forgot my email account that i used in registering in My. SSS.

May i request that my email address be replaced with [lasdocej77@gmail.com] which is my active email as of date.

Here are my details relevant to this purpose:

Name: Lasdoce, Jonathan Bolor

Date of birth: June 12, 1977

SSS/CRN number: 0111-0540250-2

I've also attached two copies of my valid ID as proof of my identity.


Thank you,

Jonathan Bolor Lasdoce

SSS 02:10 PM, May 14, 2021 

May 14, 2021

Dear Jonathan,

Thank you for your request dated May 05, 2021 06:45:18 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for to: onlineserviceassistance@sss.gov.ph.

We received your request on May 05, 2021 06:45:18 PM and will respond on or before May 26, 2021 06:45:18 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNTUy04Nzg1Njc1NDg4MzIM, for request with ticket number #SSS-878567548832.

Thank you.

Respectfully,

FOI Receiving Officer, SSS
FOI Officer

Ignacio 10:11 AM, May 25, 2021 

May 25, 2021

Dear Jonathan Lasdoce,

Greetings!

Thank you for your request dated May 05, 2021 06:45:18 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for to: onlineserviceassistance@sss.gov.ph.

Response to your request

We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve your requested information by accessing your My.SSS account in the SSS website.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Aurora Ignacio
FOI Officer

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