Social Security System

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    Date: 2021-11-23 11:21:30.072487

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    Date: 2021-11-29 07:40:02.198579

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Online Registration

Requested from SSS by J. Coleto at 11:21 AM on Nov 23, 2021.
Purpose: For my Mother and Father's Pension
Date of Coverage: 11/23/2021 - 11/23/2021
Tracking no: #SSS-286980983459

Coleto 11:21 AM, Nov 23, 2021 

Dear Sir/Madam:

Good day!

I am writing this email to ask for your assistance regarding the SSS accounts of my parents, I wanna know how much we need to settle as they both have unpaid loans. We wanna avail the SSS Condonation Program.

 We are instructed that all transactions must be through online, 
 given this I registered them to the SSS website.
Unfortunately, the SSS web notified  that the registration was unsuccessful due to both mobile numbers are not yet registered in SSS. 

Here are my parents details:
Nostriano Coleto, SSS No: 08-0571922-4
Amalia Coleto, SS No: 03-8568814-7

SSS 07:40 AM, Nov 29, 2021 

November 29, 2021

Dear Janneth Coleto,

Greetings!

Thank you for your request dated Nov 23, 2021 11:21:30 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Online Registration.

Response to Request

Kindly send an email to onlineserviceassistance@sss.gov.ph. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer, SSS
FOI Receiving Officer

Coleto 10:09 AM, Dec 21, 2021 

Dear Sir/Madam,

As you've instructed, I've already emailed in the given email address but there's no response yet as of today.

I've even went to SSS San Pedro Branch (Galleria South) countless times to request the update of the contact information of both my parents as they are already senior citizen. But unfortunately until now I cant register them online. Its been 2 weeks since their advise that the system is down.  Hope you understand my frustration as the transportation expense and time is also important to us. 

May I humbly request your assistance regarding this matter. I wanna settle their unpaid loans but without them being registered online through your SSS website would not be possible. Kindly help us to also avail the condonation program.

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