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    Date: 2023-05-04 17:00:45.635925

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    Date: 2023-05-29 10:30:23.185617

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Suspension of SSS UMID Card Application Service

Requested from SSS by R. Quiambao at 05:00 PM on May 04, 2023.
Purpose: Personal
Date of Coverage: 01/26/2023 - 05/04/2023
Tracking no: #SSS-349618048238

Quiambao 05:00 PM, May 04, 2023 

Hello.

I would like to ask why SSS UMID ID applications are not accepted at SSS offices at present. If there is a circular about it, I would like to see it as well.

When I tried to apply for a replacement of my ID card, I was told that UMID services had been on hold since January 26. But the guard manning the information desk could not explain the reason behind this.

I did not find any circulars about this ongoing suspension of UMID services on the SSS website (SSS Circulars page). The last UMID-related document there is about the resumption of UMID card application service issued in 2021.

SSS 10:30 AM, May 29, 2023 

May 29, 2023

Dear Roberta Quiambao,

Greetings!

Thank you for your request dated May 04, 2023 05:00:45 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Suspension of SSS UMID Card Application Service.

Response to your request

Your request is being denied because Freedom of Information (FOI) does not cover inquiries and concerns that disclose member information and details.

To address your concern, you may visit and register in our uSSSap Tayo CRMS Portal at https://crms.sss.gov.ph.

We also want to take this opportunity to remind you to be vigilant and refrain from displaying personal data on public platforms as this may be used in fraudulent activities.

We would also greatly appreciate it if you would take some time to answer our survey to further improve our performance: https://forms.gle/kBfPhnK7DGmNeBAA8.

Thank you very much and stay safe.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
https://pcoomaster10242018230000-dot-efoi-ph.appspot.com/help
FOI Officer


I would like to point out the while I tagged the purpose of the request as "personal," the goal is to know the reason for or get a copy of the circular regarding the current suspension of UMID application services at SSS offices. 

In the response I received, the reason given for the rejection/denial was that "Freedom of Information (FOI) does not cover inquiries and concerns that disclose member information and details." The circular, if such existed for this particular issue of the suspension of UMID application services, would not include member information and should have been published and made available on the SSS website for all to see--like the suspension back in 2020 (Circular 2020-009)--but it wasn't, hence the request. 

I still do not see any information about this issue on the website or any of the social media accounts of the agency. Recall also that I personally went to an SSS office but was not given a reason for the suspension when I asked. On MySSS, appointment setting for application for UMID isn't available either (I am just not sure when this option was removed from the drop-down list). 

We, SSS members, are entitled to know why this particular service isn't available at this time.

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

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