Metropolitan Waterworks and Sewerage System Regulatory Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-08-11 10:07:04.270457

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-08-11 13:35:34.444510

  • REQUEST DENIED

    Your request was denied

    Date: 2023-11-30 17:10:39.185211

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Data on Daily Water allocation, consumption and Water service interruption -Metro Manila

Requested from MWSS by G. Cruz at 10:07 AM on Aug 11, 2023.
Purpose: The research aims to raise awareness on water security and how the public can help conserve water.
Date of Coverage: 03/01/2010 - 07/30/2023
Tracking no: #MWSS-068149556519

Cruz 10:07 AM, Aug 11, 2023 

Good day,  I am currently doing research on climate change and water security as part of the Environmental Data Journalism course I am taking. 

I would like to request data from 2010-2023 on water allocation, consumption and list of water service interruption to consumers dependent on Angat Dam aggregated by:

Scheduled Water Service Interruption (Year/Month/Day)
Water Source 
Water Concessionaire	
Region	
Province	
City/Municipality	
Barangay	
Per capita consumption
Water Allocation

I request that the information be provided in Excel format. 

Thank you.
Sincerely,
M. Virginia C. Sy

Officer 01:35 PM, Aug 11, 2023 

August 11, 2023

Dear Gigie Cruz,

I refer to my letter of Aug 11, 2023 10:07:04 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Data on Daily Water allocation, consumption and Water service interruption -Metro Manila.

In order for us to work further on your request, we need more information from you regarding your query. In particular, it would be helpful to know if you are asking for both Concessionaires. You may use the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMDY4MTQ5NTU2NTE5DA, for request with ticket number #MWSS-068149556519, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Nov 03, 2023 05:34:34 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Cruz 05:21 PM, Aug 13, 2023 

Good afternoon Sir/Madam, 

Yes, I am requesting data for both concessionaires.

Thank you very much, 
Gigie

Cruz 02:12 PM, Aug 29, 2023 

Good afternoon Sir/ Madam, 

I would like to make a follow up on this request.
Your feedback will be greatly appreciated.

Cruz 05:49 PM, Sep 08, 2023 

Good afternoon, 

This is to make a follow on my request fro data on water allocation and water interruption from Maynilad and Manila Water. 
Your immediate feedback will be appreciated. 

Thank you very much. Hoping for your soonest response. 

Respectfully, 

Gigie Cruz

Officer 02:29 PM, Nov 29, 2023 

November 29, 2023

Dear Gigie,

Thank you for your request dated Aug 11, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Data on Daily Water allocation, consumption and Water service interruption -Metro Manila.

We received your request on Aug 11, 2023 and will respond on or before Sep 01, 2023 10:07:04 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo09232019155230-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMDY4MTQ5NTU2NTE5DA, for request with ticket number #MWSS-068149556519.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer


30 November 2023

Dear Ms. Cruz,

Greetings!

Thank you for your request dated 11 August 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact Maynilad Water Services, Inc. at https://www.mayniladwater.com.ph/ or customer.helpdesk@mayniladwater.com.ph and Manila Water Company, Inc. at https://www.manilawater.com or info@manilawater.com. 

For further assistance, you may review the FAQ section of the eFOI site: 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the MWSS Regulatory Office. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We'd love to hear your thoughts or feedback on how we can improve your experience! Kindly answer the MWSS RO FOI Feedback Form: https://forms.gle/qHB58jfDxdFgbooW8

Thank you.

Respectfully,
FOI Officer

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