Metropolitan Waterworks and Sewerage System Regulatory Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-09-18 16:29:39.632312

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-09-19 14:25:33.767773

  • REQUEST DENIED

    Your request was denied

    Date: 2023-11-30 17:09:27.493873

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Water supplied and billed by providers and concessionaires

Requested from MWSS by M. Yu at 04:29 PM on Sep 18, 2023.
Purpose: Research
Date of Coverage: 01/01/2010 - 09/18/2023
Tracking no: #MWSS-396581479754

Yu 04:29 PM, Sep 18, 2023 

Hi! I would like to request data on water supplied and billed (in volume and peso value) from 2010 to the present, disaggregated by region or province, if possible. Thank you!

Officer 02:25 PM, Sep 19, 2023 

September 19, 2023

Dear Michelle Yu,

I refer to my letter of Sep 18, 2023 04:29:39 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Water supplied and billed by providers and concessionaires.

In order for us to work further on your request, we need more information from you regarding your query. Please be informed that the MWSS RO is mandated to regulate only the two concessionaires - Manila Water Company, Inc. (MWCI) and Maynilad Water Services, Inc. (MWSI), which cover the National Capital Region, Rizal, and portions of Cavite.

In particular, it would be helpful to know  if you would like to pursue this request, given that we can only provide date for the said LGUs. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMzk2NTgxNDc5NzU0DA, for request with ticket number #MWSS-396581479754, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Dec 12, 2023 06:23:53 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Yu 02:54 PM, Sep 19, 2023 

Hi, yes would like to pursue the request. Would appreciate receiving the data you have. Thank you.

Officer 02:30 PM, Nov 29, 2023 

November 29, 2023

Dear Michelle,

Thank you for your request dated Sep 18, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Water supplied and billed by providers and concessionaires.

We received your request on Sep 18, 2023 and will respond on or before Oct 09, 2023 04:29:39 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo09232019155230-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMzk2NTgxNDc5NzU0DA, for request with ticket number #MWSS-396581479754.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer


30 November 2023

Dear Ms. Yu,

Greetings!

Thank you for your request dated 18 September 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact Maynilad Water Services, Inc. at https://www.mayniladwater.com.ph/ or customer.helpdesk@mayniladwater.com.ph and Manila Water Company, Inc.  at https://www.manilawater.com or info@manilawater.com. 

For further assistance, you may review the FAQ section of the eFOI site: 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the MWSS Regulatory Office. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We'd love to hear your thoughts or feedback on how we can improve your experience! Kindly answer the MWSS RO FOI Feedback Form: https://forms.gle/qHB58jfDxdFgbooW8

Thank you.

Respectfully,
FOI Officer

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