Metropolitan Waterworks and Sewerage System Regulatory Office

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  • REQUEST SUBMITTED

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    Date: 2021-10-17 21:29:32.724979

  • PROCESSING REQUEST

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    Date: 2021-10-18 09:23:23.367126

  • REQUEST SUCCESSFUL

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    Date: 2021-10-27 10:31:56.086469

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The data on water service interruption in Metro Manila

Requested from MWSS by E. Nasi at 09:29 PM on Oct 17, 2021.
Purpose: For the development of my thesis in Masteral Degree
Date of Coverage: 01/01/2020 - 12/31/2020
Tracking no: #MWSS-568073947851

Nasi 09:29 PM, Oct 17, 2021 

Hi! I would like to request regarding the following:

1) Number of Water Service Interruptions (WSIs) in Metro Manila in 2020 per city

2) Types of Water Service Interruption (Emergency or Planned)

3) Top 3 Cities with the most number of WSIs

Officer 09:23 AM, Oct 18, 2021 

October 18, 2021

Dear Elaine,

Thank you for your request dated Oct 17, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for The data on water service interruption in Metro Manila.

We received your request on Oct 18, 2021 and will respond on or before Nov 08, 2021 , in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtNTY4MDczOTQ3ODUxDA, for request with ticket number #MWSS-568073947851.

Thank you.

Respectfully,


Karmela Dizon
FOI Receiving Officer

Alegre 10:31 AM, Oct 27, 2021 

October 27, 2021

Dear Elaine Nasi,

Greetings!

Thank you for your request dated Oct 17, 2021 09:29:32 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for The data on water service interruption in Metro Manila.

Response to Request

Your FOI request is approved. I enclose a copy of [some/most/all] of the information you requested.

Please note that we are only able to provide some of the information you have requested for as we could not provide you the areas affected per Business Area of Maynilad from Jan to Oct. 2020. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Customer Service Regulation Area with e-mail add: csr@ro.mwss.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Rosendo O. Alegre
FOI Receiving Officer

Attachments:
 BA_Breakdown.xlsx

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