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    Date: 2022-07-03 12:33:03.952736

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    Date: 2023-05-03 15:23:38.524251

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Complaint Against Converge ICT Solutions, Inc.

Requested from DICT by J. Villarba at 12:33 PM on Jul 03, 2022.
Purpose: Take action against poor customer and technical support of Converge ICT Solutions, Inc.
Date of Coverage: 06/27/2022 - 07/03/2022
Tracking no: #DICT-242602254284

Villarba 12:33 PM, Jul 03, 2022 

Hi, I would like to file a complaint with the DICT through the FOI about the customer and technical support provided by Converge ICT Solutions, Inc.

On May 30, 2022, we lost our internet connection. We reached out to the company through several channels, including their social media channels. Fortunately, our internet connection was back on June 4, 2022, but without any assistance from the ISP.

We continued to have a connection to the internet for three weeks, up until June 27, 2022. We lost our connection again and have not heard any real updates since (as of July 3, 2022).


May 3, 2023

Dear Juan Carlo,

Greetings!

Thank you for your request dated Jul 03, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Complaint Against Converge ICT Solutions, Inc..

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact the National Telecommunications Commission at ntcncr@ntc.gov.ph, or resubmit your request addressed to the correct agency on the eFOI portal at https://www.foi.gov.ph/requests?agency=NTC

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the DICT Information and Strategic Communications Division at information@dict.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer

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