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    Date: 2022-07-02 06:15:06.128528

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    Date: 2023-05-03 15:08:08.802091

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VAXCERT - Missing Information

Requested from DICT by J. Pelayo at 06:15 AM on Jul 02, 2022.
Purpose: For Business Trip/Travel
Date of Coverage: 07/01/2022 - 07/01/2022
Tracking no: #DICT-984780599096

Pelayo 06:15 AM, Jul 02, 2022 

Hi,

I would like to check the status of my requests to update my COVID-19 vaccination details.

The first dose info is missing. I have sent an email and called the VaxCert hotline but haven't received a response yet. I need my VaxCert for my business trip abroad. I hope to hear from you soon. Thank you. Please see the details below:

Name: Jade E. Pelayo
Vaxcert Reference Numbers: 1402742 & 1337506

1st Dose
Date: August 20, 2021
LGU: SM Mall - Bacolod City
Brand: Moderna

2nd dose
Date: September 17, 2021
LGU: SM Mall - Bacolod City
Brand: Moderna


May 3, 2023

Dear Jade,

Greetings!

Thank you for your request dated Jul 02, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for VAXCERT - Missing Information.

Response to your request

While our aim is to provide information whenever possible, in this instance this concern can be best addressed by the Department of Health.

VaxCertPH is a portal and mobile app developed by the DICT for the Department of Health (DOH) for the issuance of digital vaccination certificates for vaccinated individuals in the country. Please be informed that the DICT does not handle management of personal information of vaccinees in the portal.

To get your digital vaccine certificate, visit
https://vaxcert.doh.gov.ph/ For more information, you may contact the DOH VaxCert Support team at: vaxcertsupport@doh.gov.ph or thru phone at: 88-7614-88

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the DICT Information and Strategic Communications Division at information@dict.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Receiving Officer

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