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    Date: 2024-01-29 09:49:36.189360

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Issue with Accessing Pag-IBIG Loyalty Card Mobile App

Requested from HDMF by M. Fernandez at 09:49 AM on Jan 29, 2024.
Purpose: For Employment and update
Date of Coverage: 01/30/2016 - 01/27/2023
Tracking no: #HDMF-025808885779

Fernandez 09:49 AM, Jan 29, 2024 

Good day, 

I am a valued Union Bank customer, and I have successfully registered for a Pag-IBIG Loyalty Card linked to my Union Bank account. However, despite multiple attempts, I have been unable to access the mobile app using my login credentials.
I kindly request your assistance in resolving this matter as it is crucial for me to access the app to manage my Pag-IBIG Loyalty Card transactions effectively. I have already verified that my login credentials are correct and have also attempted to reset my password following the app's instructions, but to no avail.
Thank you.

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