Home Development Mutual Fund/Pag-IBIG Fund

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    Date: 2023-09-21 15:03:25.410497

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    Date: 2023-09-25 21:16:13.385395

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Cannot register in Virtual account using the mid and rtn number provided by pag ibig

Requested from HDMF by K. ADOR DIONISIO at 03:03 PM on Sep 21, 2023.
Purpose: Registration of Virtual account
Date of Coverage: 07/17/2023 - 09/21/2023
Tracking no: #HDMF-138656776961

ADOR DIONISIO 03:03 PM, Sep 21, 2023 

Good day

Di po ako makaregister gamit ang mga datas na binigay mismo ng Pag ibig sakin.

Eto po ang message ng Pag ibig sa facebook

"Hi,Kevin March Ador Dionisio. As per verification po sa aming system, ang inyo pong tamang MID number ay 121323534621 with RTN 923194882021. Maraming Salamat po.-Admin Yumi"

Sinubukan ko na lahat ng sinabi nila sa mga inquiry ko pero ganun pa.din di ako makagawa ng virtual account ko.salamat po


Panay sabi nila na maglog in ako eh di nga makalog in kahit tama ang mga information na prinovide ko

ADOR DIONISIO 10:51 AM, Sep 22, 2023 

Hi, Kevin Ador Dionisio. As per verification sa aming system ay mayroon discrepancy sa inyong last name dahil mayroon pong tatlong space sa pagitan ng inyong surname *ADOR    DIONISIO*. Upang maayos po ito kinakailangan po ninyong mag-fill out ng Member’s Change of Information Form (MCIF) na maaaring ma-download sa link na ito:https://www.pagibigfund.gov.ph/forms_provident.html at ipasa sa any Pag-IBIG Branch kalakip ng inyong valid ID at PSA/NSO Birth Certificate.

Maraming salamat po-admin ann



Eto po ang reply nila sa facebook nila.pati ba naman space may bilang.Pahirap ang process nila sa taong bayan.eh kung fifill upan ko din ang form na pinapa fill upan nila pano ko makakasiguro na hindi "tatlo" ang space may sukat ba yan kung ilang centimeter o milimeter ang sukat ng space na yan.Yung space na yan eh indication lang naman na two words ang last name ko.Sana ma resolve ito.abala to kung pupunta pa ko sa physical location nila eh nagtatrabaho ko from PHILIPPINE SPORTS COMMISSION under OFFICE OF THE PRESIDENT.naka assign ako sa PHILSPORTS COMPLEX as the only Engineer.kaya yung presence ko within the area ay napaka importante


25 September 2023

Dear MR. KEVIN MARCH B. ADOR DIONISIO,

This refers to your eFOI request for registration and/or application of your Virtual Account.

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center which operates 24-hours daily:

1.	Phone call at (+632) 8-724-4244;
2.	Email at contactus@pagibigfund.gov.ph; or
3.	Chat in our website at https://www.pagibigfund.gov.ph.

The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence.

Nevertheless, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes.

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW


Thank you.

FOI Receiving Officer

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