Home Development Mutual Fund/Pag-IBIG Fund

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    Date: 2023-05-13 11:39:23.520555

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    Date: 2023-05-30 09:50:32.905547

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Information Technology Services Sector email address

Requested from HDMF by M. Cunanan at 11:39 AM on May 13, 2023.
Purpose: Pagibig account
Date of Coverage: 05/13/2021 - 05/13/2023
Tracking no: #HDMF-270931449555

Cunanan 11:39 AM, May 13, 2023 

Hello po. 

Kailangan ko po ang contact information specifically the working email address of Information Technology Services Sector, hanggang ngayon makalipas ang ilan taon  hindi parin pp nareresulbahan ang idinulog ko sa contact center.  Additionally, mahirap po macontact ang landline nila. Magastos para sa taong walang landline.

Officer 09:50 AM, May 30, 2023 

30 May 2023

Dear MS. MARIA CELERINA C. CUNANAN,

This refers to your eFOI request received on 13 May 2023 via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you asked for the email address of the Fund’s Information Technology Services Sector (ITSS).

According to you, several years ago you called our Contact Center regarding your concern, but they allegedly failed to resolve the said matter as of today. Also, it appears that despite your issue with our Contact Center, you are asking for the email address of the ITSS. 

For a better appreciation of the exact nature and character of your request and for us to give the proper information, may we clarify what is your specific concern or issue? 

Kindly send your response to efoi@pagibigfund.gov.ph. While we await your reply, your request will be put on hold. If we do not receive a reply on or before 22 August 2023, your request will be closed.

We hope to hear from you soon.

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW

Thank you.

eFOI Receiving Officer

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