Philippine Charity Sweepstakes Office

Jimenez 08:23 AM, Jan 30, 2024

January 30, 2024

Dear Donna,

Thank you for your request dated Jan 29, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Requesting Guarantee Letter for Medical Assistance.

We received your request on Jan 29, 2024 and will respond on or before Feb 19, 2024 03:45:28 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVBDU08tMTUwMTUyOTYxODUwDA, for request with ticket number #PCSO-150152961850.

Thank you.

Respectfully,

Ruchiella T. Jimenez
FOI Officer

Decision Maker - Admin 01:42 PM, Jan 30, 2024

January 30, 2024

Dear Donna Anonuevo,

Greetings!

Thank you for your request dated Jan 29, 2024 03:45:28 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Requesting Guarantee Letter for Medical Assistance.

Response to Request

REQUEST FOR MEDICAL ASSISTANCE – REGRET BEYOND THE FILING OF APPLICATION

Dear Mr. Zaldivar,

Attached herewith are documentary requirements for each type of assistance under the PCSO Medical Assistance Program.  

We wish to inform you that the application for assistance shall depend upon the location of the hospital/health facility where the patient is being managed/ treated and if the hospital/facility has a Malasakit Center.

Patient confined or being treated in hospitals/facilities with Malasakit Centers should submit their application for assistance thru the Malasakit Centers, while patients being treated in hospitals/facilities with no Malasakit Centers should apply for assistance with the nearest branch offices or thru Online Application for hospitals/facilities in the National Capital Region.  

You can find the list of Malasakit Centers nationwide through our website at www.pcso.gov.ph. Look for the Programs and Services tab and click Medical Access Program under CAD Programs and Services.

However, we regret to inform you that application filed beyond seven (7) calendar days upon the date of the death of the patient shall not be accommodated under the PCSO Medical Assistance Program.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <ogm@pcso.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Customer Satisfaction Survey

Please take a moment to fill out the PCSO FOI Request Survey Form at  https://forms.gle/HUaPg456pWCGBopGA and the PCSO Client Satisfaction Measure (CSM) at https://forms.office.com/Pages/ResponsePage.aspx?id=J8aJWR0dCk-oiCB1LbPAoPddmWRBAj9EmMGXbDLBEhNUQVFaWTMwTlFEVllCVTRITEM5WE04VFoyUSQlQCN0PWcu&origin=QRCode. Your input will help us improve our service. 

Thank you.


Respectfully,

JULIETA F. ASEO
PCSO Decision Maker