Requested from PCSO by R. Intac at 12:31 PM on
Jan 17, 2024.
Purpose: Brother's hospital bills and surgery.
Date of Coverage: 12/05/2023 - 01/17/2024
Tracking no: #PCSO-228253558438
Intac 12:31 PM, Jan 17, 2024
Good day!
I would like to ask for assistance for my brother's hospital bills and surgery. He is still confined at a hospital since Dec. 5, 2023 and needs an implant surgery. He has comminuted fractures in his lumbo-sacral zone 1,2 and 3 thus he can't sit and walk.
Hoping for your kind consideration. Thank you.
Respectfully yours,
Rubilyn B. Intac
Pamintuan 02:51 PM, Jan 17, 2024
January 17, 2024
Dear Rubilyn,
Thank you for your request dated Jan 17, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Financial and medical assistance.
We received your request on Jan 17, 2024 and will respond on or before Feb 07, 2024 12:31:16 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVBDU08tMjI4MjUzNTU4NDM4DA, for request with ticket number #PCSO-228253558438.
Thank you.
Respectfully,
Sherry Catherine Pamintuan
FOI Officer
Decision Maker - Admin 03:28 PM, Jan 18, 2024
January 18, 2024
Dear Rubilyn Intac,
Greetings!
Thank you for your request dated Jan 17, 2024 12:31:16 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Financial and medical assistance.
Response to Request
Attached herewith are documentary requirements for each type of assistance under the PCSO Medical Access Program.
We wish to inform you that the PCSO provides medical assistance through issuance of Guarantee Letters addressed to hospitals in favor of a patient. Application for assistance shall depend upon the location of the hospital/health facility where the patient is being managed/ treated and if the hospital/facility has a Malasakit Center.
Patient confined or being treated in hospitals/facilities with Malasakit Centers should submit their application for assistance thru the Malasakit Centers, while patients being treated in hospitals/facilities with no Malasakit Centers should apply for assistance with the nearest branch offices or thru Online Application for hospitals/facilities in the National Capital Region. The system shall automatically open at exactly 8:00 am (Philippine standard time) Monday to Friday except for holidays. The system is set to accept cases based on the available budget for the day and is subject to reopening at a later time within the day if the daily allocation is yet to be fully utilized.
You can find the list of Malasakit Centers nationwide through our website at www.pcso.gov.ph. Look for the Programs and Services tab and click Medical Access Program under CAD Programs and Services.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <ogm@pcso.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Customer Satisfaction Survey
Please take a moment to fill out the PCSO FOI Request Survey Form at https://forms.gle/HUaPg456pWCGBopGA and the PCSO Client Satisfaction Measure (CSM) at https://forms.office.com/Pages/ResponsePage.aspx?id=J8aJWR0dCk-oiCB1LbPAoPddmWRBAj9EmMGXbDLBEhNUQVFaWTMwTlFEVllCVTRITEM5WE04VFoyUSQlQCN0PWcu&origin=QRCode. Your input will help us improve our service.
Thank you.
Respectfully,
JULIETA F. ASEO
PCSO Decision Maker
Attachments:
Updated MAP Documentary Requirements, Coverage and Procedure of NCR Online Application.pdf List of Malasakit Centers Nationwide updated as of 02 November 2022.pdf
Intac 11:28 AM, Jan 19, 2024
Good day!
We were told that within 3 days of confinement we should have to gone to the malasakit center in the hospital to avail medical assistance. But unfortunately,during the first week of confinement it was my senior citizen aunt who was looking after my brother. We were told that we cannot anymore avail assistance from malasakit center so we just have to try to go to public official offices to ask for assistance for our hospital bills later.
Hope you can help us. Thank you.
Respectfully,
Rubilyn Intac
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