Philippine Deposit Insurance Corporation

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    Date: 2024-01-30 15:02:26.395355

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Filing complaint against Gcash

Requested from PDIC by J. Montoya at 03:02 PM on Jan 30, 2024.
Purpose: Gcash should uphold there policy
Date of Coverage: 01/06/2024 - 01/30/2024
Tracking no: #PDIC-128485335449

Montoya 03:02 PM, Jan 30, 2024 

Hello I would like to complaint about the gcash not refunding my hard earned money. What happened is that I accidentally typed a single digit error the supposedly transfer to my account it was a bank transfer(BDO to Gcash). The account I accidentally transferred to was a non-existent account and not an active account but they refused to refund me the 10,000 pesos. I have submitted them all the documents needed.  They kept sending me a reply that it is irreversible. I had contacted both parties the moment the transaction happened. It has been 23 days since then I kept contacting them.


January 30, 2024

Dear Jerome,

Greetings!

Thank you for your request dated Jan 30, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Filing complaint against Gcash.

Response to your request

While our aim is to provide information or extend necessary service whenever possible, in this instance this Office is not in the position to be of direct assistance to your situation. However, you may wish to contact the Bangko Sentral ng Pilipinas at bspmail@bsp.gov.ph, or resubmit your request addressed to the correct agency on the eFOI portal. We shall likewise be endorsing your concern/message to them. 

Please also be informed that electronic money issuers such as GCash is licensed and regulated by the BSP. PDIC on the other hand is a government instrumentality created in 1963 by Republic Act 3591, as amended, to insure the deposits of all banks. PDIC exists to protect depositors by providing deposit insurance coverage for the depositing public and help promote financial stability. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

May we also seek your help to improve our service delivery by answering the survey feedback through this link: (https://forms.gle/vWT2U7GagZovhxC4A). There is no right or wrong answer. We assure you that all information and answer to this survey will remain confidential. 

Thank you.

Respectfully,
Joan De Leon
FOI Officer

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