Philippine Deposit Insurance Corporation

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    Date: 2024-01-29 10:12:25.057414

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    Date: 2024-01-30 08:34:44.705264

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GCASH restrict my account

Requested from PDIC by S. Vasallo at 10:12 AM on Jan 29, 2024.
Purpose: retrieve my money
Date of Coverage: 01/24/2024 - 01/26/2024
Tracking no: #PDIC-824089082263

Vasallo 10:12 AM, Jan 29, 2024 

Good day,

I would like to file a complaint for gcash. My Gcash account is used at the store to cash in and cash out. What happened was that someone reported to them that my number was used as a scam. We have all proof (screenshots) that there was a lapse on the part of the person who filed the complaint and that Gcash didn't seem to investigate before they blocked my account. The other party doesn't want to settle things up. The GCash itself is unresponsive to our raised concern, we’ve been making daily follow-ups and have had no response.


January 30, 2024

Dear Salvador,

Greetings!

Thank you for your request dated Jan 29, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for GCASH restrict my account.

Response to your request

While our aim is to provide information or extend necessary service whenever possible, in this instance this Office is not in the position to be of direct assistance to your situation. However, you may wish to contact the Bangko Sentral ng Pilipinas at bspmail@bsp.gov.ph, or resubmit your request addressed to the correct agency on the eFOI portal. We shall likewise be endorsing your concern/message to them. 

Please also be informed that electronic money issuers such as GCash is licensed and regulated by the BSP. PDIC on the other hand is a government instrumentality created in 1963 by Republic Act 3591, as amended, to insure the deposits of all banks. PDIC exists to protect depositors by providing deposit insurance coverage for the depositing public and help promote financial stability. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

May we also seek your help to improve our service delivery by answering the survey feedback through this link: (https://forms.gle/vWT2U7GagZovhxC4A). There is no right or wrong answer. We assure you that all information and answer to this survey will remain confidential. 

Thank you.

Respectfully,
Joan De Leon
FOI Officer

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