Philippine Deposit Insurance Corporation

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    Date: 2024-01-15 10:34:34.201908

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    Date: 2024-01-15 13:40:59.551672

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Request for Clarity: GCash Account Status

Requested from PDIC by C. Pineda at 10:34 AM on Jan 15, 2024.
Purpose: Managing personal financial transactions, including transfers, payments, and savings
Date of Coverage: 11/12/2023 - 01/01/2024
Tracking no: #PDIC-982091582129

Pineda 10:34 AM, Jan 15, 2024 

Dear FOI Officer,

I hope this finds you well. I'm seeking clarity on my GCash account suspension, as the provided "security reasons" lack specificity. My funds remain inaccessible. I kindly request detailed reasoning and a clear path forward. Your prompt attention to resolve this matter would be greatly appreciated.


January 15, 2024

Dear Catherine Pineda,

Greetings!

Thank you for your request dated Jan 15, 2024 10:34:34 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Request for Clarity: GCash Account Status.

Response to your request

While our aim is to provide information or extend necessary service whenever possible, in this instance our Office is not in the position to assist you.  

Please be informed that electronic money issuers such as GCash is not under the jurisdiction of PDIC. Further, your situation appears to be best attended by GCash itself as it concerns the services it is providing to its client. You may try posting or communicating your concern with the GCash Help Center.

Moreover, PDIC is a government instrumentality created in 1963 by Republic Act 3591, as amended, to insure the deposits of all banks. PDIC exists to protect depositors by providing deposit insurance coverage for the depositing public and help promote financial stability. 

May we also seek your help to improve our service delivery by answering the attached survey feedback. There is no right or wrong answer. We assure you that all information and answer to this survey will remain confidential. Please send your reply to the survey questions via email to pad@pdic.gov.ph and indicate “Reply to FOI Survey Feedback for PDIC – FOI.

Thank you.

Respectfully,

Joan S. De Leon
PDIC Receiving Officer

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