Mactan-Cebu Int'l Airport Authority

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    Date: 2018-11-18 17:15:16.239000

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    Date: 2021-11-29 11:41:53.609707

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Survey results regarding customer experience and satisfaction in MCIA

Requested from MCIAA by R. Molina at 05:15 PM on Nov 18, 2018.
Purpose: Research and development
Date of Coverage: 01/01/2017 - 10/01/2018
Tracking no: #MCIAA-129946751311

Molina 05:15 PM, Nov 18, 2018 

Hi, good afternoon. I would like to request for the following information:

1.  Survey results regarding customer experience and satisfaction 
       - are the passengers satisfied with the operations (security inspection, check-in) of domestic flight?
       - average waiting time of passenger in queue
       - passenger length in queue
2. What are the key performance indicators of the following facilities (the standard values -no. of customers in queue, average waiting time, average service time, etc., that the airport need to target)?
          -security clearing
          -check in

Dimabayao 11:41 AM, Nov 29, 2021 

November 29, 2021

Dear Rebecca Molina,

I refer to my letter of Nov 18, 2018 05:15:16 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Survey results regarding customer experience and satisfaction in MCIA.

In order for us to work further on your request, we need more information from you regarding your query. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHwsSB0NvbnRlbnQiEk1DSUFBLTEyOTk0Njc1MTMxMQw, for request with ticket number #MCIAA-129946751311, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Feb 21, 2022 03:41:25 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

Mary Ann Dimabayao
FOI Officer

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