Land Transportation Franchising & Regulatory Board

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    Date: 2023-05-20 22:18:30.259356

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    Date: 2023-06-29 15:07:00.206432

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Harassment and accusations of Five Star Bus Driver

Requested from LTFRB by J. Bagus at 10:18 PM on May 20, 2023.
Purpose: Karampatang Aksyon at leksyon sa nasabing Driver ng hindi na maulit pa sa ibang pasahero.
Date of Coverage: 05/20/2023 - 05/20/2023
Tracking no: #LTFRB-086825452437

Bagus 10:18 PM, May 20, 2023 

Hi. Gusto ko po sana ireport ang Driver ng Five Star Bus company dahil sa accusations at harrassment niya sa amin ng Tatay kong senior citizen kanina sa La Paz bus stop around 4-4:30pm May 20,2023. Kinalkal po ng Driver ang bags namin dahil pinagbbintangan niya na kami lang daw ang bumaba at nawala ang cellphone niya ng may makapagsabi may nakakita na isang lalaki ang kumuha umalis ang Driver at wala man lang kami paumanhin na natanggap kapalit ng kahihiyan na inabot namin ng Tatay ko. Sana po ay mabigyan aksyon ang pangyayare na ito.

Salvador 03:07 PM, Jun 29, 2023 

June 29, 2023

Dear Jenalyn Bagus,

Greetings!

Thank you for your request dated May 20, 2023 10:18:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Harassment and accusations of Five Star Bus Driver.

Response to Request

Your FOI request is approved. This is to acknowledge receipt of your complaint and personal details. Please fill up the complaint affidavit form attached to this email in order to formalize your complaint in accordance with our revised Citizen Charter 2020 which you have to send through our official email at complaints@ltfrb.gov.ph Upon receipt of your notarized complaint affidavit form, our team will process your complaint and provide you updates through our official email address.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the pacd@ltfrb.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Ryan Salvador
FOI Receiving Officer

Attachments:
 LTFRB-COMPLAINT-FORM 2023.pdf

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