Land Transportation Franchising & Regulatory Board

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    Date: 2022-10-01 10:22:22.103252

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    Date: 2022-10-13 14:40:06.641495

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Complaint for conductor and driver

Requested from LTFRB by M. JAVELLANA at 10:22 AM on Oct 01, 2022.
Purpose: Complaint conductor and driver
Date of Coverage: 09/29/2022 - 10/01/2022
Tracking no: #LTFRB-476376487245

JAVELLANA 10:22 AM, Oct 01, 2022 

Hi,

Nais ko pong maghain ng complaint sa driver llo na po sa conductor 
Noong sept 29 2022 kasagsagan ng malakas na ula 
Around 7:30pm -8:00 bus ng glinear my no 3091
BYAHEng taytay gling ortigas 2 oras po akong naghintay
Para makasakay rockwell po ako nagwork bgo lmang  ako sa area 
Ng sumakay po ako sa bus hindi puno yong gitna sabi ko bka pwede
Po ako sa unahan dhil jennys lng po ako katayo po mahjnahon
pagkakasabi ko sinigawan nya ako ng paulit uli sa likod ko lng condoctor nagsasabi sa kin  dhil maba ka nlng napahiya po ako sa maramng tao kaya bumababako.Kasagsagan ng ulan .

Salvador 02:40 PM, Oct 13, 2022 

October 13, 2022

Dear Maria adelfa JAVELLANA,

Greetings!

Thank you for your request dated Oct 01, 2022 10:22:22 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Complaint for conductor and driver.

Response to Request

Your FOI request is approved. Please be informed you need to fill out the complaint affidavit form attached to this message in order to process your complaint in accordance with our revised 2020 Citizen Charter  which they can send through our official email address at complaints@ltfrb.gov.ph

Upon receipt of the notarized complaint affidavit form, our team will process the complaint and provide updates through our official email address.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to pacd@ltfrb.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Ryan Salvador
FOI Receiving Officer

Attachments:
 LTFRB-COMPLAINT-FORM.pdf

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