Land Transportation Franchising & Regulatory Board

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    Date: 2023-07-08 16:55:48.907089

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    Date: 2023-08-02 09:57:20.820015

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Reckless Bus Driver

Requested from LTFRB by M. Dumalo at 04:55 PM on Jul 08, 2023.
Purpose: Complaint
Date of Coverage: 07/08/2023 - 07/08/2023
Tracking no: #LTFRB-526673051886

Dumalo 04:55 PM, Jul 08, 2023 

Hi! I am formally writing a complaint against the reckless bus driver of Fran-Vill, bus # 142086 with plate # NAU 4594. My husband was driving the car and we were on the right lane in Brittany Square, Quezon city around 4pm today (July 8,2023), pauwi na kami ng family ng biglang nag cut yung bus driver and muntik na kaming mabangga. Yung husband ko po is busina ng busina sa bus driver but deadma lang talaga sya at walang pake kung maka disgrasya sya. This was really troublesome and traumatic for us especially for me since I am pregnant. We have the dash cam footage as a proof.

Salvador 09:57 AM, Aug 02, 2023 

August 2, 2023

Dear Maria Luisa Dumalo,

Greetings!

Thank you for your request dated Jul 08, 2023 04:55:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Reckless Bus Driver.

Response to Request

Your FOI request is approved. This is to acknowledge receipt of your complaint and personal details. Please fill up the complaint affidavit form attached to this email in order to formalize your complaint in accordance with our revised Citizen Charter 2020 which you have to send through our official email at complaints@ltfrb.gov.ph Upon receipt of your notarized complaint affidavit form, our team will process your complaint and provide you updates through our official email address..

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing topacd@ltfrb.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Ryan Salvador
FOI Receiving Officer

Attachments:
 LTFRB-COMPLAINT-FORM 2023.docx

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