Land Transportation Franchising & Regulatory Board

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    Date: 2023-06-11 17:25:42.789853

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    Date: 2023-06-29 15:53:57.974874

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    Date: 2023-06-29 11:59:42.682604

Complain about a Jeepney Driver

Requested from LTFRB by W. de Chavez at 05:25 PM on Jun 11, 2023.
Purpose: All transportation to follow rules and to be honored
Date of Coverage: 06/11/2023 - 06/11/2023
Tracking no: #LTFRB-535746702467

de Chavez 05:25 PM, Jun 11, 2023 

Hello LTFRB,

I hope you find this email well, I hope it will be delivered to a right person who can do something about it.

A while ago, I sat infront, beside the driver in which I paid and told him that I am a student. He declares that it is Sunday and there would be no discount for us, student. He also added that I am not wearing uniform. In response to him, I showed him my student ID but he told me that I am just a young woman who knows nothing, that he is older than me, like he saying that he knows everything about those work around and regulations. I find it unfair. Plate no. PCR 868.

Salvador 03:53 PM, Jun 29, 2023 

June 29, 2023

Dear Wennie de Chavez,

Greetings!

Thank you for your request dated Jun 11, 2023 05:25:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Complain about a Jeepney Driver.

Response to Request

Your FOI request is approved. This is to acknowledge receipt of your complaint and personal details. Please fill up the complaint affidavit form attached to this email in order to formalize your complaint in accordance with our revised Citizen Charter 2020 which you have to send through our official email at complaints@ltfrb.gov.ph Upon receipt of your notarized complaint affidavit form, our team will process your complaint and provide you updates through our official email address.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to pacd@ltfrb.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Ryan Salvador
FOI Receiving Officer

Attachments:
 LTFRB-COMPLAINT-FORM 2023.pdf

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