Maritime Industry Authority

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  • REQUEST SUBMITTED

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    Date: 2023-08-09 12:39:33.714760

  • PROCESSING REQUEST

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    Date: 2023-08-10 13:18:13.861586

  • REQUEST DENIED

    Your request was denied

    Date: 2023-08-14 10:03:58.911605

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Concern about delaying the process of my COC and useless marina emails

Requested from MARINA by J. Frontada at 12:39 PM on Aug 09, 2023.
Purpose: To process my transaction as soon as possible and to fix the problem regarding the payment.
Date of Coverage: 07/28/2023 - 08/09/2023
Tracking no: #MARINA-784943535688

Frontada 12:39 PM, Aug 09, 2023 

Hi! Good day FOI i would like to request assistance regarding my concerns:
1. Always delay processing of my mismo appointments
2. Unable to upload reciept at their mismo system
3. Unsatisfying responses from their emails
4. Unable to fix the problem regarding the payment of my transaction
Their emails:
stcw_cert@marina.gov.ph
pid_stcw@marina.gov.ph
srnconcerns@mail.marina.gov.ph

Fallarme 01:18 PM, Aug 10, 2023 

August 10, 2023

Dear Jenny kris,

Thank you for your request dated Aug 09, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Concern about delaying the process of my COC and useless marina emails.

We received your request on Aug 09, 2023 and will respond on or before Aug 30, 2023 12:39:33 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyIAsSB0NvbnRlbnQiE01BUklOQS03ODQ5NDM1MzU2ODgM, for request with ticket number #MARINA-784943535688.

Thank you.

Respectfully,

Theodore Fallarme
FOI Officer


August 14, 2023

Dear Jenny kris Frontada,

Greetings!

Thank you for your request dated Aug 09, 2023 12:39:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Concern about delaying the process of my COC and useless marina emails.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact the MARINA STCW ADMINISTRATION OFFICE through the following:
Address: MARINA Building, Bonifacio Drive cor. 20th Street, Port Area, Manila, Philippines
E-mail Address: stcw@marina.gov.ph / pid_stcw@marina.gov.ph
Telephone Number: 0939-3032884/0916-315-48-12.

Nonetheless, we will forward your concern to the proper office and request to directly communicate with you to address your concern appropriately and expeditiously.

For further assistance you may review the FAQ section of the eFOI site: https://foipmo01032020174159-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LEGAL SERVICE at 9th floor MARINA Building, Bonifacio Drive cor. 20th Street, Port Area, Manila/ls@marina.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Neil Edgar Donadilla
FOI Officer

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