Philippine Postal Corporation

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    Date: 2023-07-24 10:08:31.820427

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    Date: 2023-11-13 11:01:02.083749

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Basis for the suspension of issuance of Postal ID

Requested from PHLPost by J. Banania at 10:08 AM on Jul 24, 2023.
Purpose: For information
Date of Coverage: 03/10/2023 - 07/24/2023
Tracking no: #PHLPost-375985193902

Banania 10:08 AM, Jul 24, 2023 

Hi! I just would like to inquire about the basis for the suspension of the issuance of Postal ID in the Philippines and when the estimated continuation of issuance will be. According to your website and the Postal Office, said suspension started last March 10, 2023. It has already been 5 months of non- issuance of Postal ID. I just would like to know the basis for such suspension and when it will resume. Thank you.


November 13, 2023

Dear Jean,

Greetings!

Thank you for your request dated Jul 24, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Basis for the suspension of issuance of Postal ID.

Response to your request

We were able to determine that this particular information is not a valid FOI request as the same refers to our front line service which should be addressed to and could be best answered by our customer service. Kindly wait for the announcement as to when we will be resuming said service. To answer this query however, please be informed that the suspension of the issuance of postal ID was brought about by the expiration of the contract with the service provider.


For customer service requests, you may send an email to phlpostcares@phlpost.gov.ph.


Your right to request a review


If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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