Philippine Postal Corporation

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    Date: 2023-07-27 11:03:53.642788

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    Date: 2023-11-13 11:12:16.674009

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Refund for Stale (Expired) Postal Money Order

Requested from PHLPost by J. Plenos at 11:03 AM on Jul 27, 2023.
Purpose: Information
Date of Coverage: 03/24/2023 - 06/24/2023
Tracking no: #PHLPost-941064657821

Plenos 11:03 AM, Jul 27, 2023 

Good day!

May I know if it is possible to have a refund for stale (expired) and unused postal money order at the Iligan Post Office (regional office)?

For context, I applied for Civil Service Honor Graduate Eligibility (HGE) - Presidential Decree (P.D.) No. 907. Alongside the requirements for my application I was asked to submit a postal money order for processing which was issued last March 24, 2023.

Unfortunately, processing my application took time and the postal money order expired June 24, 2023 and was not used by the Civil Service Office. I have the remitter's receipt and also the pos


November 13, 2023

Dear Josee Marie,

Greetings!

Thank you for your request dated Jul 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refund for Stale (Expired) Postal Money Order.

Response to your request

We were able to determine that this particular information is not a valid FOI request as the same is not a request for a document, but is more of a customer service or front line service request which should be addressed to and could be best answered by our customer service. 

For this concern however, you will need to send a letter request to our postal payment delivery division attaching the check for replacement and copy of the O.R. for the payment of the replacement fee (replacement fee is ₱30.00 per check), which you can pay at your local post office.

In your letter, you may request that the checks be in your name so that you may encash it later.

Mail your letter request, the stale checks for replacement and copy of O.R. to:

The Chief
Postal Payment Delivery Division
Philippine Postal Corporation
Central Mail Exchange Center
Old Domestic Airport
Pasay City.


Your right to request a review


If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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