National Transmission Corporation

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    Date: 2021-05-04 18:23:08.973075

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    Date: 2021-05-05 11:44:59.923203

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Complaint to Converge ICT Solutions Inc.

Requested from TRANSCO by J. Israel at 06:23 PM on May 04, 2021.
Purpose: For Restoration of Internet Connection
Date of Coverage: 03/03/2021 - 05/04/2021
Tracking no: #TRANSCO-912343833621

Israel 06:23 PM, May 04, 2021 

Hi Sir/Ma'am,

I am writing this request to file a complaint to Converge ICT Solutions Inc. for deactivation of our internet account last May 1, 2021 due to their slow procedure of posting of our payments (13k +) that we already paid and complied all necessary documents (proofs) on their customer service email address and not issuing us any receipts. (In law it's illegal). 

I have sent them a complaint letter yesterday May 3,2021 but their management is no response/ taking action. 

I hope you could help me to lift/resolve this issue so we can go back to our daily job . 
Thank you very much!


May 5, 2021

Dear Jassel,

Greetings!

Thank you for your request dated May 04, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Complaint to Converge ICT Solutions Inc..

Response to your request

While our aim is to provide information whenever possible, in this instance Our Office National  Transmission Corporation ( Transco) does not have  the information nor  have the  jurisdiction of the  services you have requested. However, you may wish to contact National  Telecommunications  Commission  (  NTC  )   Central Office thru Ms.  Divina N. Daquioag or foireceivingofficer.ntc@gmail.com at (02 8924-4018 / 02 8924-4040), or resubmit your request addressed to the correct agency on the eFOI portal at National  Telecommunications  Commission  

For further assistance you may review the FAQ section of the eFOI site: https://foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to National  Telecommunications  Commission  (  NTC  ) Central Appeals and Review Committee  Commissioner  Gamaliel A. Cordoba with  contact details  of  (02 8924-4018 / 02 8924-4040),


Thank you.

Respectfully,
Michelle F. Pineda
FOI Officer

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